Last Updated: May 22, 2026
By accessing and using the glossy-flip.com website and Glossy Flip pet care services, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.
Glossy Flip provides professional pet care services including grooming, wellness consultations, behavioral assessments, and related animal care services. Our services are provided by certified specialists at our facility in Bristol, United Kingdom.
You may use our website for lawful purposes only, including:
You agree not to:
Submitting a booking request through our website does not constitute a confirmed appointment. We will review your request and send confirmation via email within 24 hours. Services are provided subject to availability.
Cancellations or rescheduling requests must be made at least 24 hours before your scheduled appointment. Late cancellations or no-shows may incur a £15 fee to cover the reserved time slot.
When booking services, you agree to:
Glossy Flip provides grooming and wellness support services but does not offer veterinary medical care. We are not a substitute for veterinary services. In case of medical emergencies or health concerns, you should consult a licensed veterinarian.
We reserve the right to refuse or discontinue services if:
All prices are listed in British Pounds (GBP) and include applicable taxes. Prices are subject to change without notice, but confirmed bookings will honor the pricing agreed at the time of booking.
Payment is due at the time services are rendered. We accept major credit cards, debit cards, and bank transfers. Additional fees may apply for severe matting, behavioral challenges requiring extra staff, or emergency appointments outside regular hours.
All content on the glossy-flip.com website, including text, graphics, logos, images, and software, is the property of Glossy Flip or its licensors and is protected by UK and international copyright laws.
You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content without our express written permission.
If you submit content to our website (such as reviews, testimonials, or feedback), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display that content for business purposes.
You represent that any content you submit:
While we strive to provide high-quality pet care services, we cannot guarantee specific outcomes. Pet grooming and care involve inherent risks, and results may vary based on individual animal factors.
To the fullest extent permitted by law, Glossy Flip shall not be liable for:
Our total liability for any claim related to our services shall not exceed the amount paid for the specific service giving rise to the claim.
You agree to indemnify and hold Glossy Flip harmless from any claims, damages, or expenses arising from:
Your use of our website and services is also governed by our Privacy Policy and GDPR Compliance Statement. By using our services, you consent to our collection and use of personal information as described in those documents.
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of service of external sites. Accessing third-party links is at your own risk.
We reserve the right to modify these Terms of Use at any time. Changes will be effective when posted on this page with an updated "Last Updated" date. Your continued use of our website or services after changes are posted constitutes acceptance of the modified terms.
We reserve the right to modify, suspend, or discontinue any aspect of our services or website at any time without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance.
These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
In the event of a dispute, we encourage you to contact us first to seek an informal resolution. If we cannot resolve the matter informally, you agree to attempt mediation before pursuing litigation.
If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms of Use, together with our Privacy Policy, GDPR Compliance Statement, and Cookies Policy, constitute the entire agreement between you and Glossy Flip regarding use of our website and services.
Our failure to enforce any right or provision of these terms shall not constitute a waiver of that right or provision.
For questions about these Terms of Use, please contact us:
Glossy Flip
127 Ashford Gardens
Bristol BS7 9QT
United Kingdom
Email: [email protected]
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.