Questions about our services? Need guidance on what your pet needs? We're here to help.
127 Ashford Gardens
Bristol BS7 9QT
United Kingdom
Monday - Friday: 9:00 AM - 6:30 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
Last appointments 1 hour before closing
Free parking available on-site with designated spaces near the entrance. Accessible parking spots are located closest to the door.
From M32, take exit 2 toward Eastville. Follow signs to Fishponds Road, then turn left onto Ashford Gardens. Our facility is on the right with clearly marked parking.
Bus routes 5, 48, and 49 stop at Fishponds Road (3-minute walk). From Bristol Temple Meads station, take bus 48 directly to our area.
Our facility is fully wheelchair accessible with ramps at all entrances. We have a ground-floor consultation room and accessible restroom facilities.
Yes, we work by appointment only to ensure each pet receives adequate time and attention. Same-day appointments are sometimes available for urgent needs.
Bring your pet's vaccination records (for first visits), any relevant medical information, and items that help them feel comfortable like a favorite toy or blanket.
We find that most pets remain calmer when owners aren't present, but we're flexible. If your pet has severe anxiety, we can discuss what works best.
Please mention any health conditions, medications, behavioral concerns, or mobility issues when booking. This allows us to prepare appropriately and allocate extra time if needed.
We have experience with anxious and reactive pets. However, for safety, we assess each case individually and may recommend behavioral consultation first for severely aggressive animals.
We require 24 hours notice for cancellations or rescheduling. Late cancellations may incur a £15 fee as we've reserved that time specifically for you.
The easiest way to schedule an appointment is through our online booking form. Select your preferred service, provide your contact details, and we'll confirm your appointment within 24 hours.
If you have specific questions before booking, send us an email and we'll respond with personalized guidance.